ResCom Developers
Terms & Conditions

WARRANTY AND TERMS
Concrete cracks are warrantied within the first year if the crack is at least 1/4″ wide and represents at least 30% of the total length of the slab where cracking does occur. Yes, concrete does crack!

Concrete is not like going to a local hardware store and buying a preassembled hammer or other item. It is a mixture of aggregates and chemicals and is dependent on many conditions like weather and ground type.

For that reason, not all parts of installing driveways, patios, sidewalks, etc. are controlled and can not be warrantied for hairline cracks, shrinkage cracks, or spider cracks. We do not like cracking either and that is why we do our best on the things we can control.

We install a proper base, we compact the ground, we install reinforcement like rebar and fiber, and we put control joints in the hope we can control where a crack may appear. All of these things will help to ensure your structure stays in the best shape possible and will last as long as possible.

Sometimes there can be small holes in the concrete that are not covered by a warranty. Most of the time this is caused when a piece of the aggregate mixed into the concrete has gotten loose on the surface and popped out. This is nothing to worry about as it does not damage the integrity of the slab.

ResCom Developers is not responsible for filling in voids that the forms have created during the installation process. It is recommended that the homeowner buys a small amount of dirt or rock and fills any holes that may be present after the finishing work is done to fill in spots that the forms or stakes created.

ResCom Developers is not responsible for damaging or creating holes in any unexposed sprinkler lines, electrical lines, and any other lines where construction will take place.

Ground conditions and the Piedmont Triad winter’s freeze/thaw cycles can cause heaving during the winter months. When the ground thaws, the concrete should return to normal height in warmer months. ResCom Developers does not cover this in warranty and can not guarantee that the freeze/ thaw cycle will not have an effect on the new concrete.

Personal property – If employees of ResCom Developers accidentally break any personal property, this will be handled on a case by case basis, and most times the property will be replaced if it is deemed it is due to the negligence of the company employees. It is always recommended to remove any fragile possessions away from the construction site to avoid things like this happening.

CONCRETE TEAR OUT INFORMATION
When tearing out driveways, sidewalks, patios, and foundations, it is not possible to tell how deep the existing concrete is, and if it is reinforced or not. For that reason, all of ResCom Developers estimates include tearing out of a structure that is 4″ thick and is free of any reinforcement. This represents the majority of structure that is torn out. However, if the structure is thicker than 4″ thick and/or does have reinforcement, this will lead to extra tear-out charges to be determined by ResCom Developers.

When tearing out a driveway, sidewalk, patio, foundation, or slab that is connected to or next to existing masonry work, siding, or anything else. We can not guarantee that the existing material will stay in contact and will not warranty the replacement of the existing material if it falls apart during construction.

CONCRETE CLEAN UP PROCESS
The clean-up includes removing forms, stakes, concrete splatters to the best of our ability, wheelbarrows, trash, and any other tools or mess that is caused by ResCom Developers. We do our best to keep the job site as clean as possible every day.

The clean-up will take place within one week after the pour. We try our best to clean jobs up within two business days but sometimes our busy schedule does not allow this to happen. We almost never pick up the job site the day of the pour to avoid making any damage to the newly placed concrete. If this is an issue please contact us and we can make try to make prior arrangements before the pour if possible.

In the event that there are cement splatters on a house, fence, or any personal belongings let ResCom Developers know as soon as possible. In most cases, almost all splatters can be cleaned off with a pressure washer. In order to avoid making a mess, ResCom Developers will place plastic on surrounding areas that are at high risk of getting concrete splatters.

PAYMENT
ResCom Developers takes payment on the day of the pour for the total invoiced amount. There is still clean-up that needs to be done, and sometimes sealing the concrete if that is included in the estimate, but that does not change the policy of full payment is due on the day of the pour.

The final invoice will be based on the square footage poured. If the area is larger than what was estimated, ResCom Developer will use the new square foot and the same square footage price to determine the quote.

If the square footage is smaller than estimated, there may need to be an increase in cost per square foot so please contact us if this is a concern or if you’re thinking of making your project smaller than quoted.

Payment forms are cash, cashiers check, or credit card (3% fee)

STAMPED AND COLORED CONCRETE
Stamped concrete can have imperfections that are done during the stamping process. Stamping errors do happen, but we found that it is very rare that there is a flaw that is too noticeable after the sealer is applied to take away from the beauty of stamped concrete. We always strive for perfection, but in reality, there is normally a couple of very small details in each stamped job that did not turn out 100% perfect and they may be too small for most people to ever notice them.

There is no warranty with stamped concrete flaws, but we can do patches on larger areas.

A sealer can make the stamped concrete slippery when wet. We do not take responsibility if any slips and falls on stamped concrete.